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0800

Freephone Service

 

0800
 

 

 What is an 0800 number? Quite simply it is a number which when dialled connects the caller to another number. The owner of the number is the one who pays for the call ... not the person dialling. Thus the call is FREE to the dialler/customer.

 

Freephone Numbers are available from many suppliers, eg

BT,

TelecomsWorldPlc.,

Call08.com,

0800numbers.co.uk,

PlanetNumbers

NumberStore

UtilityWareHouse

All the above have different charging structures. These are just a random sample, there are others to be found on the internet.

Typically, set up is free followed by a monthly subscription plus a per call charge. Which is best for you depends on your anticipated usage. As always mentioned on this site:

SHOP AROUND

SHOP AROUND

SHOP AROUND

 

 

 

.Why?

Why do you need an 0800 number???

There could be 101 reasons why an 0800 number is useful, be here are the most common reason

  • Any company needs one for it's customers to ring for FREE

  • National image
    An 0800 number gives your company a confidence-inspiring national profile, showing you’re not just interested in people in the immediate locality. This gives a message to customers that they are dealing with sound, reliable professionals.

  • An 0800 number "Hides" geographic location.
  • Phone Directory Advantage              Means potential customers will ring you before they pay to ring a competitor's expensive 0845 or 0870 number.

  • The customer wins – so do you – with 0800
    “Free” is one of the most powerful and seductive words in marketing. And, in the case of “Freephone”, it is also one of the most profitable.

  • Phone calls that cost your customers nothing are an obvious attraction to them, but for your business the benefits of an 0800 Freephone number are even more appealing.

  • Boost your sales with 0800 numbers
    0800 Freephone numbers can give your business a rapid increase in sales. Research shows that the number of phone inquiries you receive can quickly double, even triple, giving you more than an edge over your competitors. 

  • Parents can give an 0800 to their kids, so they can ring home anytime from anywhere. This can be cheaper than providing kids with a mobile !!!!!

     

     

Set-up/Change Number

When an 0800 is set up, it is necessary to nominate a "terminating" number. This is the number to which callers will be diverted automatically when they ring the 0800 number. It is usually the company or home  geographic number. .

  • Only the named account holder can set-up or change the terminating number by calling customer services of the chosen supplier.
  • The terminating number must be a fixed U.K. telephone line, it cannot be a mobile number
  • Allow up to 5 working days for this to be completed
  • It is possible to make the ring tone different to the mainline, so that one knows that the caller has dialled the frreephone number as opposed to the mainline number.

     


       

 
  Listed below are links to and details of the preferred 0800 number used by the author, which works out

more than 50% cheaper than BT

  
 

 

 

  

Costs


    Peak (per min)                     7.5p

    Off Peak (per min)               6.5p

    Minimum Call Charge           2.0p

    Monthly Service Charge       £2

    Calls Charged per second

    Peak Times are 08:00 to 18:00 Weekdays

    Monthly Spend (Volume) Discounts

    £100 - £249                   5%

    £250 - £499                  10%

    £500+                            15%

     


 

Connecting

Applying for Freephone
Customers applying for a Freephone number MUST subscribe to at least one other service
Complete an application form
Call prepayment of £10
- paid only if the Freephone Service is not being connected to an existing account
- one £10 Prepayment is required per new account no matter how many services are being connected
The terminating number must be written on the form
The direct debit mandate form must be completed
Customer Acquisitions order the Freephone number which is issued within 4-5 days
The customer is informed in writing of their Freephone number once it is active

Customers should not advertise their Freephone number or use it on stationery until they have received the letter informing them of the Freephone number and have tested it is working by making a call to it.

 

 

 

 

Porting



 

  • Only possible for BT and Cable & Wireless Freephone numbers
     
  • Approximately 7 - 14 days to complete a port
     
  • £29.38 inc vat is charged to port a freephone number onto Freephoneplus
     
  • Complete an application form with the number being ported, 2 pro formas, a copy of the BT or Cable and Wireless bill and a sheet of company headed paper
     
  • There is no charge to port a freephone number from the Utility Warehouse to another network
     
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